Delivery & Aftersales

Free Flat Pack Sales

We deliver flat packed free to most locations in Ireland excluding Northern Ireland. Consumers can avail of huge reductions on the flat pack option. As per product specifications the majority of these machines are large and often extremely heavy. The flat pack option is restricted to kerbside delivery to an easy accessible flat surface area. For Health and Safety reasons under no circumstances will the courier assist with bringing the machine into your house or over any steps. We strongly recommend that you've assistance i.e strong adult/s available to help you bring your new machine inside and for assembly purposes. Please note Easy Fitness + does not take any responsibility caused whatsoever regards lifting or using your purchase and you do so entirely at your own risk.

Warranty Claims

If you encounter any trouble or difficulties with your fitness equipment, you should initially browse support and FAQ page. Most common issues are covered here and are easily resolved https://www.iconsupport.eu/faqs?et=7

If your issue is not covered or you need further assistance or spare parts, please contact the trained technical customer service team on 053 923 6102 or csuk@iconeurope.eu

Prior to contacting customer services, please ensure you have the full model number and serial number of your product available, along with the user manual for your product. This will allow your call to be handled swiftly and efficiently. The technical advisors will help identify the issue and advise on the best course of action to resolve any difficulty.

For the quickest resolution we recommend completing customer service request form https://www.iconsupport.eu/after-sales-service-requests which allows the customer services to have all the required info. and then call customer services trained technical team on 053 923 6102 whilst at your machine to wait further instruction. W

The manufacturer holds all replacement parts and takes full responsibility for the after sales of these goods.

However, it is extremely important that you register your new machine to avail of the best after sales service.