Delivery and Aftersales

Delivery & Aftersales

Delivery
We will let you know via text or email when your product has been dispatched with the courier and you will receive it within 1-7 working days generally. From dispatch notification your order usually will arrive within 7 working days but again please allow up 10/15 working days to cover all unexpected courier delays that are out of our control. All of our deliveries are classed as an all day booking. 

Free Flat Pack Sales
We deliver flat packed free to most locations in Ireland. This service is restricted to kerbside delivery only to an easy accessible flat surface area. Your machine will be left closest to your house as possible. For Health and Safety reasons under no circumstances will the courier assist with bringing the machine into your house or over any steps. Consumers can avail of huge reductions on the flat pack option. For any queries the manufacturer's trained customer services team 053 923 6102 will be happy assist you with any technical questions.  You will find their contact details on the front page of your user manual. If you require advise please do not hesitate to contact Easy Fitness via email info@easyfitness.ie

Product Assembled and Kerbside Delivery Nationwide Add On Option At Checkout *Only available on certain models during covid. 
Our courier will drop off your machine on a flat surface to an easy accessible area. Same conditions apply as with flat pack sales above. Please check dimensions of machines to ensure you've adequate door space to allow you to bring an assembled machine inside. Some machines require double doors or wheelchair accessible openings.

Product Assembly & Installation - This special service is available within 60kms of Ennis  With An Add on Option At Checkout. Please Do Not Hesitate To Contact Us With Any Query You  May Have Regards Your Area*This option is not available during Covid.
You can choose to have your product delivered, assembled and fully installed in a ground floor room of choice by Easy Fitness + team. If you select this option, your product will be delivered by either a one or two man delivery team into the room of your choice with clear, unrestricted access and assembled by the delivery team. You should expect to receive your product 1-15 days after placing your order but generally for local orders we can generally complete within 7-10 working days. After assembling your new machine we will test it to make sure it is working properly. If on testing we find there is any issue we will contact the manufacturer’s customer services team. Please note if new parts are required they’re maybe a wait period between 3 - 15 working days. Any delays in regards shipping of parts is out of our control as we have to wait on the manufacturer to dispatch the parts. However, we will submit a report onsite to ensure it is dealt with as a matter of priority and we will do our utmost to get it resolved as quickly and efficiently as possible. At present we offer the installation and assembly add on service to all our Clare customers and to some parts of Limerick and Galway. Over the coming year we hope to extend this service throughout Ireland.
 
Upstairs Deliveries/External Steps - Only available within a 80kms of Ennis at present at an additional cost*Not available during covid.
You can choose to have your product delivered to a first floor or one floor below ground level for an additional €100- €400 depending on whether you select a one or two man delivery.  One Man delivery requires a strong adult over 18 to accept and assist with receiving the delivery. Moving the machines involves heavy lifting and Easy Fitness + takes no responsibility for any injuries caused taking your new machine from our van into your home. You will do completely at your own risk. Alternatively, you can select a two man delivery at an additional cost.


After Sales*Not Available during Covid
If you'd prefer Easy Fitness + to deal with the after sales on your behalf for the first two years you can pay an additional €50 per year available by emailing info@easyfitness.ie This option is only available within a 60km radius of Ennis. This may involve us calling to your house to be onsite at the machine when we place the call to customer service so they can advise further and we can discuss the quickest and best resolution for you.

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